77dk Privacy Policy —
Your Information Is Our Responsibility

01 Types of Information Collected

We collect various types of information when you register an account, use our services, and complete transactions on 77dk. The categories of information collected are described below:

A. Personal Identification Information

We collect the information you provide when creating an account, which includes:

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Current address
• National ID or passport number (when identity verification is required)

B. Financial Information

Transaction-related information is recorded when you make deposits or withdrawals via bKash, Nagad, Rocket, or bank transfer. However, we do not directly store any card numbers or bank PINs.

• Mobile banking account number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts

C. Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address
• Browser and device type
• Cookie and session data
• Login time and session duration
• Page visits and navigation patterns

02 Purpose of Data Collection

77dk collects and uses your information only for legitimate and specific purposes. The main purposes for which we use your information are:

• Account management: To create, manage, and secure your account.
• Identity verification: To complete the KYC process required for anti-money laundering and age verification.
• Transaction processing: To complete deposits and withdrawals accurately and to resolve transaction disputes.
• Customer support: Your information is used to provide assistance via 24/7 live chat and email.
• Fraud prevention: To detect unauthorized access and fraudulent activity.
• Responsible gaming: To identify problematic gaming behavior and provide the necessary support.
• Service improvement: To improve our platform and user experience.
• Promotional communications: To inform you about bonuses, promotions, and updates with your consent.

03 Cookie Policy

The 77dk website uses cookies. Cookies are small data files stored in your browser that help improve the functionality of the website.

Types of cookies we use

• Essential cookies: These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the platform.
• Functional cookies: Used to remember your language preferences, game settings, and other personalized preferences.
• Analytics cookies: Used to monitor website usage and help improve our services.

You can disable cookies from your browser settings, however doing so may limit some functionality of the platform.

04 Sharing Information with Third Parties

77dk may share your personal information with third parties in the following limited circumstances:

A. Payment Processing Providers

Necessary information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete transactions. These providers follow their own privacy policies.

B. Identity Verification Providers

Necessary information may be shared with trusted identity verification services to complete the KYC process.

C. Legal Obligations

We may be required to disclose information to comply with court orders, requests from government authorities, or applicable legal requirements.

05 Data Security Measures

77dk applies industry-standard security measures to keep your information safe. The key components of our security framework are:

• SSL encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Secure data storage: Your information is stored in encrypted form on secure servers.
• Access controls: Only authorized personnel have limited access to the information they need.
• Regular security reviews: The security of our systems is regularly tested and updated.
• Two-factor authentication: An additional layer of security is used to prevent unauthorized access to accounts.

However, no transmission of information over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee complete security.

06 Data Retention Period

We retain your information only for as long as necessary. As a general policy:

• Active account: All your information is retained for as long as your account remains active.
• After account closure: Even after an account is closed, necessary information may be retained for a specific period to meet legal obligations, resolve disputes, and prevent fraud.
• Transaction records: Records of financial transactions are retained for a specific period as required by law.

07 Your Rights

As a user of our platform, you have the following rights:

Right to access information

You may request to view the information we hold about you at any time. We will respond to your request within a reasonable time.

Right to correct information

If there is any error or inaccuracy in your information, you may request a correction. We will make the necessary corrections as soon as possible.

Right to delete information

In certain circumstances you may request that your information be deleted. However, if legal obligations exist, we may not be able to delete all information.

Right to restrict processing

In certain circumstances you may request that the processing of your information be restricted.

Right to opt out of marketing communications

You may opt out of promotional emails or communications at any time. Please contact our support team for assistance.

08 Privacy of Children and Minors

77dk services are intended only for those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has created an account, we will immediately suspend that account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

09 Third-Party Links and Services

The 77dk platform may integrate third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers have their own privacy policies.

We recommend reading the privacy policies of third-party services before using them through our platform. 77dk is not responsible for the use of your information on third-party platforms.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, we will notify you by email.
• Continued use of the platform after changes are made will be considered your acceptance of the new policy.

We therefore encourage you to visit this page regularly.

11 Responsible Gaming and Data Protection

77dk is committed to responsible gaming. Using information about your gaming behavior, we can identify problematic gaming patterns and provide the necessary support.

Your gaming data is used only for your safety and wellbeing. For more information on responsible gaming, please visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is available 7 days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).